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MOTOR

We are not your typical law firm. We share our client’s desire to give their customers a straightforward experience, treating them fairly, honestly and openly. We pride ourselves on the positive feedback we get from policyholders. Our blend of technology and refined people skills ensures that we get the best out of every claim.

We know that our clients’ customers are the cornerstone of their business and our people before process approach helps reduce lifecycles from FNOL through to trial, as well as reducing indemnity spend and improving the experience for customers.

We have all aspects of volume claims covered, but major on personal injury and property damage. We know the OIC and MoJ Portals inside out and exploit all of the litigation tracks from small claims to multi track, where we get great results. We’re massively excited about the potential that the Intermediate Track presents, in terms of controlling claims spend.

Arguably, motor claims have never been as complicated since they now have a number of procedural pathways that they could pass through. This is a challenge to insurers. Whilst the claimant legal market has gone through a prolonged period of contraction and consolidation, for those firms that have persisted, there is now much less competition and they are ready to exploit the complexity.

It’s never been more important to partner with a law firm that sees the big picture.

Cross-Department approach

Our Motor team works closely with our dedicated Outsource, Counter Fraud, Credit Hire, Criminal, Recoveries, Catastrophic and Complex Injury and Costs departments to ensure cases are handled seamlessly from start to finish.

This collaboration across our expert teams positions us as a leading firm providing tailored legal solutions for the motor insurance sector.

At the same time, HF Motor pay attention to the little things, we look after your customers and make it easy for them in what can be a stressful experience.

Liam McGuire

Liam
McGuire

Partner & Head of Motor

We are fortunate in Motor to act for a broad spectrum of the car insurance market. We have learned that there’s no one size fits all and we have become flexible to ensure that we are able to support our clients’ objectives.

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FIRMWIDE COLLABORATION

We are able to see first hand what the latest claimant behaviours and tactics are from our colleagues dealing with all aspects of motor claims from FNOL through to litigation. This means that our own counter strategies are at the cutting edge. We know what works.

We provide Counter Fraud services for 7 of the UK's top 10 motor insurers, receiving 6,000+ instructions and recovering £1million+ in cost sanctions annually. Our market-leading results are driven by the detection, investigation, and triage tools, delivered by HF Digital and our Intelligence team. The Motor department ensure that nothing slips through. Our robust approach is informed by training from our Counter Fraud colleagues.

Our Credit Hire team is a recognised market leader and is known as the strongest in the industry. What truly sets us apart from our competitors is the collaboration with our fraud and intelligence departments as well as our dedicated pre-litigation and litigation teams.

The team of criminal lawyers know how to manage the police investigation to ensure that the policyholder is looked after and the insurer is able to access key information.

HF Motor Recoveries acts for many of the top motor insurers in the industry and our expertise truly sets the benchmark. We take pride in providing a specialised and forward-thinking service, continually forming successful strategy transformations for our clients. We provide the full end to end service, from sending Letter Before Action through to the Court Process and on to Enforcement, if required. We go from judgment to payment quicker than the rest of the market.

We know that changes in reserves is bad for business. Our handlers know what to look for and how to spot the high value claim trying to fly under the radar or those showing signs of deterioration. Our market leading and burgeoning high value claims team ensure such cases are then dealt with effectively.

Handling over £84m in Costs disputes over the last 12 months, our trusted Costs team have been operating for over 20 years, providing our clients with comprehensive support in every area of costs litigation from fixed recoverable costs to multi-million-Pound matters. Motor claims is now a complicated place when comes to the various and changing fixed costs regimes. Our focus is always indemnity spend, so key strategic decisions are always informed by the consequences in costs.

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For expert legal advice from real people in our specialist teams, get in touch – we look forward to hearing from you.

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